Contact us.

Landine: 09 363 8906

Freephone: 0800 22 33 50

FOR BORROWERS

Phone

09 363 8906

Free

0800 22 33 50

E-mail

finance@broadlands.co.nz

FOR GENERAL ENQUIRIES

Phone

09 363 8906

Free

0800 22 33 50

E-mail

finance@broadlands.co.nz
 

Physical Address

Broadlands Finance Limited
Level 3
445 Karangahape Road
Newton
Auckland 1010

Postal Address

Freepost 155-106
PO Box 68 548
Wellesley Street
Auckland 1141

 

CREDIT RATING

Click here for information on the rating for Broadlands Finance Limited.

 

BROADLANDS FINANCE LIMITED DISPUTES RESOLUTION SCHEME

Financial Dispute Resolution (the reserve scheme) Level 9, 109 Featherston Street, Wellington 6011 http://www.fdr.org.nz

Who do you contact with a problem?

Broadlands Finance Limited ("Broadlands") endeavours to look after its customers; however from time to time, problems can occur.  In the first instance, talk to the staff member or ask to speak with their manager.  The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or yo are not satisfied with the manager's response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
Broadlands Finance Ltd
PO Box 68 548
Wellesley Street
Auckland 1141

Our internal complaints policy notes that we will acknowledge your complaint within 3 days and respond, in writing, to you within 14 days.  Sometimes problems need more investigation and will take longer; in such instances we will keep you informed of our progress.

What happens if you are still not satisfied?

Though we will do our utmost to resolve any problem, if you are not satisfied and we reach a deadlock, then you can contact Financial Dispute Resolution for assistance.

Write to the Financial Dispute Resolution:

Financial Dispute Resolution
Freepost 231075 PO Box 5730
Wellington 6145 NEW ZEALAND Fax: +64 (04) 918 4901

Phone

0580 337 337 (within NZ) or +64 (04) 910 9952

E-mail

enquiries@fdr.org.nz
 
Borrowers  0800 22 33 50